RETURN POLICY

How to return my order?

We are pleased to assist with any returns, granted it is no later than 30 days from the day you received your items. Please follow the online guidance in the Returns section to proceed with your return and purchase a return label.

You are also welcome to send the items directly back to us via your choice of carrier. Please contact us first before doing a courier.

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is £0.00 and the Re-stocking fee is £0.00 purchase cost.

For your responsibility ( Customer Remorse )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note that the items are your liability until they are safely received back at our warehouse. The items returned should not be used or have any damage and must be returned with original tags, and packaging along with a return invoice. In addition to that, costs associated with returning items will be deducted from the refund.